IT support for Lynchburg businesses
Your calls go to the team that runs your systems, and that team comes on-site when you need it. Your IT is our problem now.
Existing client? Support is (804) 545-3173.
Local team
We already work in Lynchburg
Hermetic Networks provides IT support to businesses in Lynchburg, Forest, Bedford and Campbell County. We are Virginia owned, we have been doing this since 2004, and today we support more than 1,000 people across the state.
Most problems are fixed remotely in minutes. When something needs hands on it, one of us comes to your office, and the visit is part of your plan. Nobody you talk to is subcontracted. If security is the worry, we also run penetration tests: we try to break in the way an attacker would, then show you what we found and what to fix first.
Where we work
Who comes out
The same team that answers your call. On-site visits are part of your plan, and nobody is subcontracted.
Client story
A Lynchburg equipment company left VMware in one weekend
Every system they had ran on one VMware server. After Broadcom changed VMware’s licensing, keeping it became expensive, the version was near the end of its support, and the directory that controls logins was too unhealthy to move as it was.
In one planned weekend we moved everything to Microsoft Hyper-V on the same physical server, so no new hardware was needed. Active Directory was rebuilt on a new server along the way. The database, the line-of-business app and Remote Desktop moved with every setting intact.
Staff logged in the next business day exactly as they always had. The company pays less for licensing, runs on a supported platform with a real recovery path, and has the whole setup documented.
Testimonials
What our clients say
4.9 stars from 57 Google reviews. These are three of them, word for word.
The folks at Hermetic are the best in Richmond at what they do, hands down! They set our business up for success and security with quality work and excellent communication and services. We wouldn’t recommend anyone else!
Hermetic Networks is great to work with. I put in a request that honestly was not urgent at all, and Simon still had it knocked out the same day. He is very responsive and works around your schedule instead of the other way around. Highly recommend them for IT support.
Someone had locked out color printing from the main print menu in Excel, and Simon got right to us and quickly fixed it!
Services
What we take off your plate
One local team covers all of it.
Managed IT
Everything an IT department does, for one monthly price.
Cybersecurity
Threat monitoring, endpoint protection, firewall management, staff training.
Microsoft 365
Licensing, migration, security settings, and the day-to-day support around it.
Backup and recovery
Servers backed up every hour, and restores we have tested.
Help desk
A real person. 26 minute average first response.
Phones
Business phones that work from the office, the truck, or the kitchen table.
IT strategy
Budget planning and security oversight, when you need a CIO but not a full-time one.
AI consulting
A use policy, a safe setup and staff training, so your team can use AI tools without the risk.
How it works
Getting Started Is Easy
Discovery call
We schedule a 15-minute call to understand how your business runs and what’s getting in the way.
Assessment
We come on-site to evaluate what you have, what’s working, and what needs improvement, then draw up a full report for you to keep.
Proposal
We draw up a proposal with clear pricing, a complete onboarding roadmap, and a 90-day guarantee.
Onboarding
Once you sign, we walk you through everything in person, get to know your team, and start fixing problems.
What you have when we’re done
FAQ
Frequently Asked Questions
Still have a question? Call us at (804) 373-4914.
Do you already support businesses in Lynchburg?
Yes. We have clients in Lynchburg today, and they get the same team and the same response times as every other client we have.
Will someone come to our office?
Yes, when something needs hands on it. Most problems are fixed remotely within minutes. When they cannot be, one of us comes to your office, and the visit is part of your plan rather than an extra charge.
Do you cover Forest, Bedford and Campbell County?
Yes. We support businesses across the Lynchburg area, Forest, Bedford and Campbell County included, with the same team and the same 26 minute average first response.
Our office is in Lynchburg and yours is in Richmond. Why pick you?
Because what you need from an IT company is a fast answer, someone who knows your systems, and a person at your door when it matters. You get all three. We have been doing this since 2004, we are rated 4.9 stars across 57 Google reviews, and nobody you deal with is outsourced.
How fast will somebody get back to me?
26 minutes on average for a first response. About 65% of tickets are resolved the same day, and a lot of those within the hour. If something is down, say so when you call and it goes to the front.
Are we too small for you?
Our clients run from about 10 people to about 200. If you are smaller than that we will tell you honestly, and point you at something that fits better.
We already have someone who handles IT. Does that rule us out?
No. A lot of our work is co-managed, sitting alongside the person you already have rather than replacing them. They keep the parts they enjoy and we take the patching, the backups, the vendor calls and the 2am alerts.
What does IT support cost?
You pay one flat fee per user each month. It covers your Microsoft licensing, security tools and the help desk, with nothing billed by the hour on top. The fee depends on how many people and devices you have and what you run. Big projects like a migration or an office move are quoted separately at a fixed price you agree to before anything starts.
Fifteen minutes, and you will know
Tell us what is breaking and what it is costing you. We will tell you whether we are a fit. If we are not, we will say so and point you somewhere better.