Teams Phone
Virginia business phone systems where every call reaches the right person
Your business phone system runs inside Microsoft Teams. Calls ring the right people whether they’re at a desk, on a job site or working from home, and your main number stays the same.
Our whole team is local, never outsourced.
4.9 from 57 Google reviews
Tell us more about yourself and your company and our CEO will get back with you quickly.
What changes for you
Fewer missed calls, fewer phone headaches
In our experience, these are the problems owners and office managers bring up most about their business phone system, and here is what Teams Phone looks like for each one.
Calls going to voicemail when people are out
Calls that find people
Ring groups and call queues reach the desk phone, the laptop and the mobile app, so callers get a person whether your team is in the office or in the field.
A phone system and Microsoft billed separately
Fewer vendors to manage
Calling runs on the Microsoft 365 you already pay for, so in most cases there's no separate phone system to maintain.
Waiting on someone to add a new hire's line
New hires ready day one
We set up numbers, extensions and call routing as people join, move or leave.
Losing calls during the switch
A switch nobody notices
We move your existing numbers, test calls before go-live, and stay on hand the day you switch.
How it works
We move you over, then we run it
You keep taking calls the whole time. We handle the carrier, the setup and the testing.
1
Review
We look at your current phones, numbers and bill, and how calls move through your business today.
2
Plan
We map out your numbers, who rings where, after-hours handling and any devices you need.
3
Set up
We transfer your numbers from your current carrier and configure Teams, call routing and devices.
4
Go live
We test calls with your team before the switch and stay on hand the day you go live.
After go-live
We handle the changes, so you don't have to
- Adding, changing and removing users
- Call routing and new numbers
- Auto attendant and call queue changes
- Desk phone, headset and Teams Rooms support
- Call quality troubleshooting
FAQ
Frequently Asked Questions
Still have a question? Call us on (804) 373-4914.
What is VoIP, and how does Teams Phone use it?
VoIP (voice over internet protocol) carries phone calls over your internet connection instead of traditional phone lines. Microsoft Teams Phone is VoIP calling built into Microsoft 365, so calls ring in the Teams app on computers and cell phones, and on desk phones if you want them.
Can we keep our existing phone numbers?
Yes. We handle the number porting, so your business lines stay exactly as they are. Microsoft schedules the cutover in advance, so there is no interruption for your staff, clients, or vendors.
Do we need new phones or hardware?
Not always. Most users call from their computer or the Teams mobile app, and some existing SIP handsets are supported. If you prefer a physical phone on the desk, we recommend a Teams-certified model.
What if the internet goes down?
Calls keep flowing. Most users switch to the Teams app on their mobile and continue working. For offices that need more coverage, we can configure WAN failover routing or on-site telephony so you stay reachable.
How long does setup take?
Most small businesses are fully operational within a few days of licensing and number transfers completing. We handle configuration, testing and user training so no one is learning it on the fly.
Can my remote employees use Teams phones?
Yes. Teams Phone only requires an internet connection, so it works anywhere. Staff make and receive calls from the Teams app on a laptop or mobile device, with no VPN and no special equipment.
Is Teams Phone secure?
Yes. It is covered by the same Microsoft 365 security, encryption and compliance controls you already have. Calls, voicemails and call records never leave your tenant.
Does Teams Phone support faxing?
No. Teams Phone has no built-in fax over PSTN. If faxing is still required, you will need a third-party fax service or gateway, which we can configure alongside it.
Do you set up Teams Phone for defense contractors in GCC High?
Yes. We set up Teams Phone in Microsoft 365 GCC High tenants for defense contractors in Virginia. Calling options and number porting work differently in GCC High than in commercial Microsoft 365, so we confirm what your tenant supports before we plan the move. CMMC readiness work is quoted separately.
Where in Virginia do you set up business phone systems?
Our office is on Hull Street Road in Richmond, and we set up and support phones for businesses across Virginia, including Richmond, Henrico, Chesterfield, Midlothian, Mechanicsville and Lynchburg. When a desk phone or the office network needs hands on site, a technician from our own team comes to you.
When you are ready
Let's look at your phone bill together.
We review what you pay now, map how calls move through your business today, and show you what Teams Phone would look like for your team. You keep the write-up either way.
Want the detail first? Read the Microsoft Teams Phone whitepaper.