IT support for nonprofits in Richmond that keeps donor data protected
Nonprofit IT support for staff and volunteers, donor and client data kept safe, and help making the most of non-profit pricing from Microsoft and other vendors, so more of your time and budget goes to the mission.
How we support non-profits
- Microsoft 365 non-profit licensing set up and managed
- Accounts for staff and volunteers, added and removed cleanly
- Donor database and fundraising software support
- Backups of donor, client and program data
- Security training for staff and volunteers
- IT plans and budgets you can share with your board
Fewer interruptions for your staff and volunteers
From our work with non-profits such as World Pediatrics, these are the concerns that come up most. Here is what working with us looks like for each one.
We support your stack so you can keep it.
We manage and patch the workstations, servers and network your donor and program systems depend on. When something breaks, we deal with the vendor.
- Bloomerang
- DonorPerfect
- Blackbaud Raiser's Edge
- Salesforce Nonprofit Cloud
- Classy
- Givebutter
- Qgiv
- Eventbrite
- QuickBooks
- Sage Intacct
- Bill.com
- Microsoft 365
- Teams
- SharePoint
- Zoom
- VoIP phone systems
Don't see yours? Give us a call to see how we can help support what you already have.
What waiting costs you
Most organizations start by asking what IT will cost. In our experience, the bigger number is what the current setup is already costing in time, focus and missed work.
Frequently Asked Questions
Do we get non-profit pricing on Microsoft licensing?
Microsoft gives qualifying 501(c)(3) organizations a set of free and discounted licenses. We tell you what you qualify for and set your Microsoft 365 account up on it, so you get the discount rather than paying full price.
Our budget is tight and changes every year. How does pricing work?
One flat fee per user, per month. Before you sign, we work out with you who counts as a user, including part-time staff and volunteers. You get one number you can put in a budget or a grant application, and it doesn't change without a conversation.
We run Bloomerang. Do you support it?
Yes. We support the donor software you already run rather than asking you to switch. That covers the computers and network it depends on, keeping everything patched, and calling the vendor's support line for you when something breaks.
Can you close accounts when staff and volunteers leave?
Yes. Send us a request and we handle it the same day, across email, files and the applications we manage, so access ends when the person leaves.
Someone emailed our bookkeeper pretending to be the director. What do we do?
On the technical side, we set up email filtering, checks that make it harder to fake your domain, and multi-factor sign-in on every account. The other half is your people knowing what a fake request looks like, so security training for staff and volunteers is part of the service.
What does IT support for nonprofits include?
One flat fee per user covers the help desk for staff and volunteers, your Microsoft 365 account set up on non-profit licensing, accounts added and removed the same day, backups of donor, client and program data, email protection and multi-factor sign-in, and security training. It also covers the computers and network your donor and accounting software run on. Your board gets an IT plan and budget it can review.
Our board wants to know we are covered. Can you help?
Yes. We walk your board or finance committee through what is in place and where the gaps are. No jargon, and no sales pitch to your volunteers.
What if we get hit with ransomware?
We contain it first, then restore from backups we test regularly, so recovery isn't guesswork. We also walk through your cyber insurance carrier's claims process with you.
A funder or insurer sent us a security questionnaire. Can you fill it out?
We'll tell you what's in place so you can answer it accurately, and what it would take to turn a no into a yes. A short form is part of the service. A long formal questionnaire or audit package is quoted as a separate project, so you know what you're paying for.
Do you come to the office, or is it all remote?
Both. Most problems are fixed remotely. When something needs hands on it, like a printer or a new computer, someone from our Richmond team comes out.
How long does it take to get started?
Onboarding takes 90 days or less, and we guarantee it. If we don't finish in that time, you can cancel with no penalty or termination fee.
Where do you provide IT support for nonprofits?
Our office is on Hull Street Road in Richmond, and we support non-profits across Virginia, including Richmond, Henrico, Chesterfield, Midlothian, Mechanicsville and Lynchburg. Most day-to-day support happens remotely, and when something needs hands on site, a technician from our own team comes to you.
Start with a 15-minute call
You'll talk with someone from our Richmond team. We'll cover four things:
- 1What's getting in the way
- 2How we would fix it
- 3What it should cost
- 4How long it would take
Local team, fast response, real accountability.
