A local IT company for Richmond businesses
Our office is on Hull Street Road, and nobody you talk to is outsourced. Your IT is our problem now.
Existing client? Support is (804) 545-3173.
Local team
Richmond is home
Hermetic Networks has been an IT support company in Richmond since 2004, and our office is on Hull Street Road in Chesterfield County. We work with businesses from Downtown to the West End and out through Midlothian, and today we support more than 1,000 people across Virginia.
Most problems are fixed remotely within minutes. When something needs hands on it, one of us comes out. Nobody you talk to is subcontracted and nobody is overseas, and the person who picks up knows your systems because our team set them up. If you are comparing managed IT services in Richmond, that is the difference that matters.
Where we work
Our office
Richmond, VA 23235
Client story
A Mechanicsville CPA firm got its own systems back
Making a big change like this can be scary, but Hermetic made it easy. Every concern we had was met with care and consideration.
For more than ten years their server lived in the previous IT company’s own datacenter. It crashed in tax season and left staff without their files for days. The firm did not control its own passwords, backups or firewall, and email only worked through a remote app.
In 90 days the firm moved to Microsoft Azure, so staff sign in securely from any device. Email moved to Microsoft 365 and works on desktops, the web and phones. Rented equipment the old provider controlled was replaced with network gear the firm owns.
Tax season no longer costs them revenue. Support comes in minutes instead of days, IT costs are lower and predictable, and the firm controls its own systems for the first time.
Testimonials
What our clients say
4.9 stars from 57 Google reviews. These are three of them, word for word.
The folks at Hermetic are the best in Richmond at what they do, hands down! They set our business up for success and security with quality work and excellent communication and services. We wouldn’t recommend anyone else!
Hermetic Networks is great to work with. I put in a request that honestly was not urgent at all, and Simon still had it knocked out the same day. He is very responsive and works around your schedule instead of the other way around. Highly recommend them for IT support.
Someone had locked out color printing from the main print menu in Excel, and Simon got right to us and quickly fixed it!
Services
What we take off your plate
One local team covers all of it.
Managed IT
Everything an IT department does, for one monthly price.
Cybersecurity
Threat monitoring, endpoint protection, firewall management, staff training.
Microsoft 365
Licensing, migration, security settings, and the day-to-day support around it.
Backup and recovery
Servers backed up every hour, and restores we have tested.
Help desk
A real person. 26 minute average first response.
Phones
Business phones that work from the office, the truck, or the kitchen table.
IT strategy
Budget planning and security oversight, when you need a CIO but not a full-time one.
AI consulting
A use policy, a safe setup and staff training, so your team can use AI tools without the risk.
How it works
Getting Started Is Easy
Discovery call
We schedule a 15-minute call to understand how your business runs and what’s getting in the way.
Assessment
We come on-site to evaluate what you have, what’s working, and what needs improvement, then draw up a full report for you to keep.
Proposal
We draw up a proposal with clear pricing, a complete onboarding roadmap, and a 90-day guarantee.
Onboarding
Once you sign, we walk you through everything in person, get to know your team, and start fixing problems.
What you have when we’re done
FAQ
Frequently Asked Questions
Still have a question? Call us at (804) 373-4914.
Can we visit your office?
Yes. We are at 7637 Hull Street Rd, Suite 202, Monday to Friday, 9am to 5pm. Call ahead and we will make sure the right person is there to meet you.
Are you a local company or part of a national chain?
Local. Hermetic started in Richmond in 2004 and is still owned and run here. There is no franchise head office and no call center somewhere else. The people who answer your call are the same people who come to your office.
Do you cover Chesterfield, Midlothian and Henrico?
Yes. Our office is in Chesterfield County, and we support businesses across the city, Chesterfield, Midlothian and Henrico with the same team and the same response times. Henrico has its own page if you want the details.
Are the technicians who come out your own staff?
Yes. Everyone who answers the phone, works on your systems or comes to your office is on our team. We do not subcontract, and nobody is overseas.
How fast will somebody get back to me?
26 minutes on average for a first response. About 65% of tickets are resolved the same day, and a lot of those within the hour. If something is down, say so when you call and it goes to the front.
Are we too small for you?
Our clients run from about 10 people to about 200. If you are smaller than that we will tell you honestly, and point you at something that fits better.
We already have someone who handles IT. Does that rule us out?
No. A lot of our work is co-managed, sitting alongside the person you already have rather than replacing them. They keep the parts they enjoy and we take the patching, the backups, the vendor calls and the 2am alerts.
What does IT support cost?
You pay one flat fee per user each month. It covers your Microsoft licensing, security tools and the help desk, with nothing billed by the hour on top. The fee depends on how many people and devices you have and what you run. Big projects like a migration or an office move are quoted separately at a fixed price you agree to before anything starts.
Fifteen minutes, and you will know
Tell us what is breaking and what it is costing you. We will tell you whether we are a fit. If we are not, we will say so and point you somewhere better.