About Hermetic Networks
Locally owned IT support for Virginia businesses
Since 2004 we’ve taken care of IT for Virginia businesses that don’t have an IT department of their own. Every bit of the work is done by our own local team, on the phone and at your office.
The Hermetic Wizards
Meet Your New IT Support Team
Born and raised here in Richmond, I’ve been helping local businesses with their technology since 2004. All my clients have my cell number because they know if something’s not right, I want to know so I can fix it. Not eventually. Today.
Kelsey McNeillAdmin & Finance
James MielnickiService Delivery
Nick OrlowskiProject Manager
Tony HackerAccount Manager
Tariq JeffriesTechnical Support
Simon CanlanTechnical SupportTestimonials
4.9 Stars from 57 Google Reviews
Published reviews from our Google Business Profile.
I put in a request that honestly was not urgent at all, and Simon still had it knocked out the same day. He is very responsive and works around your schedule instead of the other way around. Highly recommend them for IT support.
★★★★★The folks at Hermetic are the best in Richmond at what they do, hands down! We wouldn’t recommend anyone else!
★★★★★Their team is fast, knowledgeable, and proactive, solving problems before they even reach us. Highly recommend them for any business looking for reliable IT support.
★★★★★These folks are the best - seriously, they are on it!
★★★★★Clear communication, precision troubleshooting, solutions specific to our needs. Amazing!
★★★★★Hermetics resolved my issue with Microsoft Teams in less than 10 minutes allowing my meeting to start on-time and without disrupting or confusing any of my 27+ invited attendees.
★★★★★Complex issues are resolved quickly, and their deep technical expertise shows in every interaction. I haven’t come across a better IT services and support company in Richmond, VA.
★★★★★James was professional, responsive, and quickly identified and resolved our issue. He explained everything clearly and made sure we were fully up and running before closing the ticket. Highly recommend their team for reliable IT support.
★★★★★Jeff and his team are GREAT! I never feel like a bother (no matter how many times I bother them).
★★★★★No project too small or too large. They come prepared and get done quickly.
★★★★★Hermetic was awesome in resolving a very unusual issue with a keyboard. Great people and great service!
★★★★★Super fast response, amazing customer service, and always willing to help. Best service I’ve used by far.
★★★★★Their team helped resolve some server issues we’d been dealing with, cleaned up our network rack, and provided valuable cybersecurity training for our staff.
★★★★★They’ve handled everything from day-to-day IT management to a full office move, and most recently installed security cameras that have helped our staff feel safer in our city office.
★★★★★The team replaced our outdated equipment, cleaned up the entire network closet, and labeled everything neatly. Everything’s been working perfectly since.
★★★★★They recently helped us get our Teams phones set up and running smoothly, and whenever we have questions or need support, they’re just a phone call or email away.
★★★★★Our purpose
We exist to help our neighbors and community succeed
For most business owners, things like networking equipment, servers, and information security are the behind-the-scenes things that just need to work. Because when they don’t, business comes to a crawl.
At Hermetic, we take our role in that seriously. We know that our clients’ missions rely on technology, and that downtime means fewer people helped, healed, or heard. That’s why we founded Hermetic Networks, to ensure the businesses our community relies on have someone they can rely on for support.
Our four core values
Why us
IT Support Virginia Businesses Trust
Top-Notch IT Support
Unlimited on-site and remote support for your whole team. You get a customized online portal and a technician you know shows up whenever you need him.
Security You Can Trust
All your systems secured and monitored 24/7 by an SOC (Security Operations Center) that actively responds, investigates, and remediates threats in real time.
We Catch Problems Early
We respond to alerts around the clock, often before your team notices anything, and we run drills and train for emergencies long before one happens.
Smooth Onboarding and Offboarding
Staff changes get handled quickly, securely, and according to your unique requirements.
We Fight Phishing
Around-the-clock filtering, monitoring, and response to constantly evolving email threats, including active, engaging training for your team.
Backups You Can Count On
On-site, secure off-site and immutable backups, plus Microsoft 365, with restores tested every month so we know they work.
One Call Handles Your Vendors
Internet providers, copier companies, website hosts and line-of-business software. We speak their lingo so you do not have to, and we follow the call through.
A Technician in Your Office Regularly
Regularly scheduled full days of on-site IT support, which we call Office Hours, so your team can bring questions to someone in person and small issues get handled while we are there.
A Clear Plan for What Comes Next
Business technology reviews and hardware lifecycle tracking, so replacements are planned ahead of time.
Patching Handled for You
Windows and third-party updates applied and verified every month, so your computers stay current without anyone chasing them.
Your Network, Documented
Firewalls, Meraki and UniFi gear and remote access, maintained and written down, so nothing depends on one person remembering.
Loaner Gear When Something Breaks
Spare laptops and equipment on hand, kept up to date and ready to deploy at a moment’s notice, so a dead machine does not cost someone a full day of work.
Our Partnerships
Tools You Can Trust
We only partner with the industry's best, no cutting corners. We train our staff to know each of your tools inside and out.
Start with a conversation
Tell us where things stand and what is getting in the way. We’ll talk through what’s possible and what working together could look like for you.