For businesses with their own IT person
Co-managed IT services that strengthen your internal tech team
Our co-managed IT expands your internal IT team without new hires.
100% local, never outsourced. Your friendly IT department.
4.9 from 57 Google reviews
Tell us more about yourself and your company, and our CEO will get back with you quickly.
One IT person usually ends up doing everything
They get interrupted all day.
Password resets, printers and quick questions come to them first. The project they’re supposed to be working on keeps getting pushed back.
Nobody covers when they’re out.
When they take a vacation or get sick, problems usually wait until they’re back. Some IT people end up answering email from the beach.
Some of the work needs a specialist.
Security tools, patches and Microsoft 365 settings change every month. Keeping up with them takes time one person rarely has.
What your IT person can hand to us
They choose what comes off their plate. You can start with one thing and add more later.
Our help desk takes the everyday calls.
Your staff call us for password resets, printer problems and the like, so your IT person can get through their own work. We let them know about anything they’d want to hear about.
We cover when they’re out.
When your IT person is on vacation or out sick, our techs pick up the work. We already know your setup, so problems don’t sit and wait.
We run security and patching.
We manage the security tools and keep computers and servers up to date. Your IT person can see what we changed and when.
We keep an eye on backups.
We watch your backups and fix the ones that fail, so they’re there when you need them.
We handle Microsoft 365 admin.
Licenses, mailboxes and sign-in settings take more time than most people expect. We can take them over, or help your IT person when they need it.
Three ways to run IT
| Area | Your IT person alone | Co-managed | Managed Services |
|---|---|---|---|
| Who your staff call | Your IT person | Your IT person, or our help desk when they’re busy | Our help desk |
| Vacations and sick days | Nobody covers | We cover | We cover |
| Security tools and patching | Your IT person | We run them | We run them |
| Microsoft 365 administration | Your IT person | Your IT person decides | We handle it |
| IT decisions and budget | Your IT person | Your IT person | We plan them with you |
| Projects | Your IT person | Your IT person, with our help when they want it | We scope and run them |
Industries
Industries We Serve
We support small and midsize businesses across Virginia. Many of our clients run servers on site, have a warehouse or plant, or work out of more than one location.
FAQ
Frequently Asked Questions
Still have a question? Call us on (804) 373-4914.
Working with your IT person
Will this replace our IT person?
No. Co-managed IT only works because you have someone inside who knows your business. They stay in charge, and we take on the work they hand us.
Does our IT person have to hand everything over?
No. They decide what we take on, and they can change that as things come up. Help desk calls are a common place to start.
Can our IT person call you for help on a hard problem?
Yes. Our techs work alongside them, and a second set of eyes often helps.
What happens if our IT person leaves?
We already know your systems, so your staff can keep calling our help desk while you hire someone new. If you decide not to replace them, we can talk about taking over all of it.
Cost and changes
How is co-managed IT priced?
We quote co-managed IT support based on how many people you have and what we’re taking on. You’ll know the cost before anything starts.
Can we move to Managed Services later?
Yes. If your needs change, we can take over everything.
Talk to us about what your IT person could hand off
Tell us what’s on their plate. In 15 minutes we can usually tell you what we’d take on and whether co-managed IT makes sense for your business.
We work with businesses across Virginia from our office in Richmond.
Or call (804) 373-4914.