Order Out of Chaos: How a Restaurant Kitchen Forged Our IT Philosophy

Before he was managing servers and cybersecurity threats, Jeff Hughes was managing the chaos of a fine-dining kitchen. His role was the food expediter; the central command post between the chefs and the servers. “When there’s chaos happening and nobody knows what to do, there’s an expediter saying you go here and you take this,” Jeff explains. “I learned at an early age how to manage that type of craziness and keep it all organized.”

This experience is a perfect metaphor for effective IT management. When a critical server fails or a security breach occurs, it’s the business equivalent of the kitchen being on fire during the dinner rush. Panic sets in, productivity halts, and everyone is looking for direction. A reactive IT provider might just start fixing one thing at a time, adding to the confusion.

At Hermetic Networks, we act as your IT expediter. Our job is to step into the chaos, assess the entire situation, prioritize actions, and direct resources with calm authority to restore order. We manage the crisis so you can focus on your business. We don’t just fix the broken component; we manage the entire incident from crisis to resolution, ensuring everyone is moving in the right direction.

Is your IT partner a calm expediter or just another person in the chaotic kitchen? Contact Hermetic Networks for strategic IT management at https://www.hermeticnetworks.com/.