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(804) 545-3173
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7637 Hull Street Rd. Ste. 202
Richmond, VA 23235
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9am – 5pm
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F.A.Q.
Frequently Asked Questions
What is a Managed Services Provider?
Do you manage vendors so we're not stuck in the middle?
How do you monitor client satisfaction?
Why should we choose Hermetic over other providers?
Simply put - we make your success our focus, because we don't succeed unless you do.
What certifications do your staff hold?
Our staff is training in a wide variety of technical and security related competencies, including:
- Microsoft Certified Professional (MCP)
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- Cisco CCNA
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- EC-Council Certified Ethical Hacker (CEH)
- ISC2 Certified Information Systems Security Professional (CISSP)
- Offensive Security Certified Professional (OSCP)
Why should I consider an MSP instead of hiring IT staff?
How often do you come on-site?
We also schedule recurring visits with clients to ensure daily technical challenges have a dedicated resource on-hand to help out.
What kind of training do you provide clients?
Hermetic Networks provides clients with a solid, multi-layered security profile. When an organization has a thoughtful, well-designed, well-implemented, and well-managed security posture, the easiest way for hackers to attack is to get help from End Users.
We provide Security Awareness Training both in-person and online to clients to prepare them for what to look for and what to do to mitigate their risk. Our Managed Services plans also include self-service online video training with monitored assignments to ensure users stay up to date on their own time.
We also send out regular security bulletins in the form of newsletters to keep our clients informed of breaking security information.
Do you have a list of references we can call?
How does onboarding work?
Our onboarding process is the result of over 15 years of experience working with small and medium sized businesses, all with unique starting points and challenges. We start by understanding your business, its people, and its processes, then break our onboarding into 3 primary phases, depending on your organization's objectives. By breaking our onboarding into distinct phases, we've helped businesses all over Virginia effectively launch their Managed Services initiative, streamline their IT, and achieve their goals more effectively than ever.