Remote Support
Start sharing your screen with a technician no matter where you are in the world.
You’ll be able to chat with your representative and transfer files quickly and securely.
Get Started!
Instant Support
Our unique, downloadable support appliance allows you to share your screen with a Hermetic Networks representative instantly.
100% Secure
The application is FIPS 140-2 certified, ensuring your session is secure and your session is completely private.
Small and Simple
It’s fully portable, meaning there is no installed software left behind on your computer when your session is over.
Platform Independent
Compatible with Windows, Mac and Linux.
Create A Trouble Ticket
Post, edit and update trouble tickets for yourself and your organization.
You can also E-mail your ticket entries if you already have an account created.
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Central Resolution Tracking
Our ticketing system provides a central hub for your organization to identify and track high-priority issues.
Individual Attention
Add as many or as few staff members as you need. Each will get a fully secure user account to work with technicians.
Cloud-Based Access
No software to install or manage with a completely cloud-hosted interface designed for mobile access.
Complete Documentation
Avoid lost productivity with documentation of common ticket items and the most common resolutions.