Managed Services for Growing Businesses
Hermetic Networks is a premier single-source provider of business and technology solutions with a strong vertical focus offering an integrated suite of services through a unique delivery platform.
Hermetic Networks enables clients to realize the full value of their technology investments through the design, implementation and management of innovative solutions that fuel growth and profitability.
Our combination of strong technical expertise and extensive industry knowledge drives our ability to bring effective and efficient solutions to the critical business challenges of our clients resulting in a powerful competitive advantage in existing markets, development of new markets and accelerated delivery of products and services.
Complete IT Solutions Delivered Daily.
The term “Managed Services” means that each resource your business requires in an IT scope is managed to completion by Hermetic Networks.
Network issues that were once a mystery or a burden to your management team can now be offloaded to our knowledgeable staff without another worry.
The design, implementation, management and repair of all corporate network resources are maintained and supported by certified professionals with a breadth of knowledge in a wide range of information technology specialties.
One-Stop Problem Resolution
Our unique remote monitoring and support systems allow us to quickly mitigate productivity bottlenecks before they result in downtime as well as provide a single source for problem resolution with staff.
All major desktop operating systems and mobile platforms are supported, including Microsoft Small Business Server and OSX Server.
Hermetic Networks is Richmond’s one-stop-shop for all things information technology, allowing you to focus less on frustrating tech worries and more on what you do best.
Our comprehensive Managed Services plans all include:
Nightly Offsite Backups
Each Managed Service package includes the off-site backup and secure storage of critical business data at no extra cost. Additional storage isn’t a problem either. We securely back up everything from system images, office data, SQL databases and a slew of various information types. Our system encrypts information as it transfers from your site to ours, stores all your business data in an encrypted package that only you have the password to and easily mitigates the restoration of data.
24/7 Network Monitoring
We ensure every device on your network is working normally. We developed our own custom monitoring solution with greater flexibility and larger amounts of information tracking so we know when something is awry. Everything from hard drive errors leading up to a crash, fan speeds and CPU temperatures causing slow network performance, Exchange message queue lengths and running services, and system and device up-time are all tracked in real-time, sending us alerts whenever trouble arises.
Patch and Update Management
We handle the process of updating each desktop connected to the Windows domain of your business. You never have to worry if a system or security patch has been applied or if the latest hack can easily target your systems. If there’s an update, we’ve already tested and applied it.
On-Site and Remote Support
When trouble comes around, we come running to you. Or the phone. Whichever you prefer.
Each package contains service time that we allocate specifically to your business. We offer fast response times, no tail-chasing, and clear documentation on everything we do.
Mobile Device Security and Support
With more and more employees using personal devices for business purposes, it’s never been more important to properly secure corporate data and provide unified, anywhere support.
Hermetic Networks helps small businesses minimize mobile challenges and ensure industry standard security policies wherever their markets take them with:
- Customizable configuration templates to reduce configuration times
- Remote wipe capabilities in case of loss or theft
- Internal and external usage policies
- Universal security settings for each device
- Configuration of encryption solutions
- Remote support on the go
Detailed Network Documentation
Many small businesses either do not have documentation on their network or have information that is out of date or incomplete – making upgrades and changes much more time consuming than they should be.
Hermetic Networks takes a complete inventory of all hardware and software assets residing on the corporate network and compiles a network documentation package for each managed service client that includes:
- All network device addresses, model numbers and warranty information
- Routing and switching tables across the organization
- Accurate computer counts with hardware specifications and software versions
- User and administrator directory and credential information
- Purchase, upgrade and review dates
Track Your Monthly Time Usage
You spoke and we listened! We now offer each client the ability to view their monthly service usage online. Plan projects easier, allocate resources better, and keep monthly IT expenses low.
- Web-based interface allows custom time-frame reports from anywhere
- Unique portal for each client with no login required
- Secure storage of your company usage information
- No surprises – you see the same report at the end of the billing cycle
Ready to get started?
We’re ready and waiting to get to work! Schedule your free consultation today or get in contact to let us know what about any questions or concerns you have.